KORE MOVEMENT​

 

1. Introduction
 

(a) This Privacy Policy sets out how KORE Movement Pty Ltd (ABN 87 101 098 081) (we, our or us) collects, holds, uses and discloses your personal information.

 

(b) This Privacy Policy applies to personal information collected through our website located at www.koremovement.com.au, our coaching platforms and applications (App), associated social media channels, and through any other interactions with us online or offline.

 

(c) We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

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2. Personal Information

 

(a) Personal information means information or an opinion that identifies an individual.

 

(b) The types of personal information we may collect about you include:

 

(1) Your full name;
(2) Contact details including email address, mailing address and mobile phone number;
(3) Date of birth and/or age;
(4) Emergency contact details;
(5) Payment and billing details (processed securely through third-party payment providers);
(6) Health and lifestyle information provided through coaching questionnaires;
(7) Progress data including body weight, measurements, progress photos and training performance;
(8) Food preferences, dietary requirements and nutrition tracking data;
(9) Your goals, preferences and feedback;
(10) Information provided through surveys, check-ins or strategy calls;
(11) Details of services you have purchased or enquired about;
(12) Communications between you and us including email, SMS, social media messages or app messaging;
(13) Technical information including IP address, browser type, device information and website usage data;
(14) Information collected through cookies and analytics tools; and
(15) Any additional information you provide to us directly or indirectly.

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3. How We Collect Personal Information

 

(a) We may collect personal information directly from you when you:

 

(1) Enrol in our coaching services or programs;
(2) Complete onboarding questionnaires or assessments;
(3) Create an account through our coaching platform;
(4) Submit forms through our website;
(5) Participate in consultations, coaching calls or strategy sessions;
(6) Communicate with us via email, SMS, social media or messaging platforms;
(7) Participate in surveys, promotions or competitions.

 

(b) We may also collect personal information from third parties, including payment processors or health professionals, where you have provided consent.

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4. Collection and Use of Personal Information

 

(a) We collect, hold, use and disclose personal information for purposes including:

 

(1) Providing personalised coaching services, including training and nutrition programs;
(2) Assessing your suitability for our programs;
(3) Maintaining your coaching account;
(4) Processing payments and managing billing;
(5) Communicating with you about your program;
(6) Providing accountability, support and progress tracking;
(7) Managing referrals and promotional campaigns;
(8) Internal record keeping and administration;
(9) Research, analytics and business improvement;
(10) Marketing purposes, including email and SMS marketing where consent has been provided;
(11) Running promotions, giveaways or competitions;
(12) Collaborating with third-party service providers;
(13) Complying with legal obligations; and
(14) Responding to enquiries, disputes or complaints.

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(b) We only use personal information where it is reasonably necessary to provide our services, fulfil contractual obligations, comply with legal requirements, or where you have provided consent.

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5. Disclosure of Personal Information

 

(a) We may disclose your personal information to:

 

(1) Third-party service providers including payment processors, IT providers, coaching platforms, hosting services, email marketing providers and analytics platforms;
(2) Coaches, contractors and team members of KORE Movement;
(3) Professional advisers including accountants, lawyers or insurers;
(4) Marketing or advertising providers;
(5) Regulatory authorities or law enforcement where required by law; and
(6) A purchaser or successor of our business, if applicable.

 

(b) Some third-party providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.

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6. Sensitive Information

 

(a) Certain information collected in connection with our coaching services may constitute sensitive information under the Privacy Act.

 

(b) This may include information relating to:

 

(1) Health history;
(2) Injuries or medical conditions;
(3) Medication use;
(4) Height, weight and body composition data;
(5) Dietary habits;
(6) Allergies or intolerances; and
(7) Lifestyle behaviours.

 

(c) We will only collect sensitive information with your consent.

 

(d) Sensitive information will only be used for purposes directly related to providing coaching services, including designing personalised training programs, meal plans and nutrition guidance.

 

(e) We will not use or disclose sensitive information for unrelated purposes without your consent unless required by law.

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7. Data Retention

 

(a) We retain personal information only for as long as necessary to:

 

(1) Provide our services;
(2) Meet legal, tax or accounting obligations;
(3) Resolve disputes; and
(4) Enforce agreements.

 

(b) Where appropriate, we may anonymise personal information for research, analytics or educational purposes.

 

(c) You may request deletion of your personal information at any time, subject to legal obligations.

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8. Your Rights

 

(a) You may request access to the personal information we hold about you.

 

(b) You may request correction of inaccurate or incomplete personal information.

 

(c) Where processing is based on consent, you may withdraw your consent at any time.

 

(d) You may opt out of marketing communications by using the unsubscribe link in emails or by contacting us directly.

 

(e) You may request deletion of your personal information where applicable under law.

 

(f) You may make a complaint if you believe we have mishandled your personal information.

 

(g) If you are under the age of 18, you must have permission from a parent or legal guardian to use our services.

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9. Storage and Security

 

(a) We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

 

(b) We implement appropriate physical, electronic and administrative safeguards to protect personal information.

 

(c) However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

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10. Cookies and Analytics

 

(a) Our website may use cookies and similar technologies to:

 

(1) Improve user experience;
(2) Analyse website traffic; and
(3) Run advertising and retargeting campaigns.

 

(b) We may use analytics tools such as Google Analytics and Meta advertising tools to collect website usage data.

 

(c) You may disable cookies through your browser settings, however some features of the Site may not function properly.

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11. Links to Third-Party Websites

 

(a) Our Site or platforms may contain links to third-party websites.

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(b) We are not responsible for the privacy practices of those external websites.

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(c) We encourage you to review the privacy policies of any third-party websites you visit.

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12. Changes to This Privacy Policy

 

(a) We may amend this Privacy Policy from time to time.

 

(b) Updated versions will be published on our Site and will take effect immediately upon publication.

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13. Contact Us

 

If you have any questions, requests or complaints regarding this Privacy Policy or how we handle your personal information, please contact:

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Privacy Officer
KORE Movement Pty Ltd
Email: support@koremovement.com.au
Website: www.koremovement.com.au

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Last updated: 04/03/2026